FAQs

Hello, and welcome to Shoptimus! Thank you for your consideration when it comes to our products. Here are some FAQs:

1.) Who designs the Optimus merchandise?

All designs are currently created by Optimus himself in conjunction with artists commissioned to help fulfill the final vision for products. We've helped employ dozens of international artists for merchandise concepts over the years.

2.) Why should I purchase merchandise?

It's one of the best ways to support Optimus and his content. YouTube can be a very punishing platform for creators, and it's what Optimus makes his living from. Helping support him in other ways can help free the burden from demonetization and other problems while also getting a product(s) that you think is nice!

3.) What are the clothes made from?

All merchandise will have more information about its specific manufacturing specifications on the description of the product page.

4.) Are there other outlets that sell official Optimus merchandise?

As of right now, no other official Optimus merchandise is currently available. If this changes, Optimus will let you know.

 5.) What is your refund policy?

We do offer full or partial refunds for items in specific cases. If you believe you'd be compensated for an issue with your order, please contact our customer support directly on the webpage using the chat feature.

6) What is your return policy?

As of now, we do not accept returns for any purpose. If you're eligible for a refund, you will not have to return the product. We will not swap orders out for wrong sizes. 

Thank you for reading the FAQs. If you have any suggestions on what should be placed here, feel free to email support@subtooptimus.com!